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Seton Family of Hospitals Critical Values Reporting Profile
Veriphy FAQ
(PDF)
instructions
x
Step 1 - Review and confirm all fields – Please provide nickname if applicable. For example, if your first name is Robert, and you prefer to be called 'Bob', write 'Bob' in the nickname field.
Step 2 - Add information to any field that is incomplete.
Step 3 -
IMPORTANT
– Please provide your primary office number and contact name.
I. Physician Information
Physician Name:
Nickname:
Practice/Group Name:
Office Phone:
Direct Office Telephone:
Primary Office Contact:
Address 1:
Address 2:
City:
State:
AL
AK
AS
AZ
AR
CA
CO
CT
DE
DC
FM
FL
GA
GU
HI
ID
IL
IN
IA
KS
KY
LA
ME
MH
MD
MA
MI
MN
MS
MO
MT
NE
NV
NH
NJ
NM
NY
NC
ND
MP
OH
OK
OR
PW
PA
PR
RI
SC
SD
TN
TX
UT
VT
VI
VA
WA
WV
WI
WY
Zip:
Specialty:
instructions
x
Note: Please provide pager number and pager carrier information.
Veriphy notifications will be sent to the devices identified in this section. At a minimum, please provide a personal device, such as a pager, and a personal office device, such as a private fax number. In addition, Veriphy can send notifications to an email account or a text message to your cell phone. If you would like notifications to your cell phone number, please identify the carrier.
Step 1 - Review information for pager, fax, email, and cell phone for accuracy before submitting.
Step 2 -
Pager Information:
Please identify your pager as either 'Numeric Only' or as an 'Alphanumeric (text) Pager' that is capable of receiving text messages. If you have an Alphanumeric (text) Pager, please identify your carrier.
II. Notification Devices
(Please complete information for all devices)
Pager Number:
Pager Carrier:
MetroCall
Arch Wireless
Verizon
SBC
Other (please specify):
Pager Type:
Numeric Only Pager
Alphanumeric (text) Pager
Clinical Fax Number:
Cell Phone Number:
Cellular Carrier:
Verizon
Cingular
T-Mobile
Sprint
Nextel
Other (please specify):
Email:
instructions
x
Note:
In this section, please identify your primary notification preferences. Veriphy messages are classified as Red, Orange, or Yellow. Based on experience, there are required devices for each finding. Any notification preferences you identify will be in addition to the required settings.
Step 1 - Red and Orange messages have a faster escalation cycle in that notifications are sent to the ordering physician rapidly over a brief period of time until the message is retrieved. Pager or a text message to your cell phone is required for Red and Orange messages.
Step 2 - Yellow message notifications are escalated over several days. Fax is required for Yellow messages.
Red results are critical / life threatening and require retrieval within 60 minutes. The Veriphy system will send a message every 25 minutes (2)
Orange results are priority / non-life threatening but could become so and require retrieval within 8 hours. The Veriphy system will send a message every 2.5 hours (3).
Yellow results are priority / non-emergent and require retrieval within 4 days. The Veriphy system will send a message once a day for 3 days.
III. Primary Notification Preferences
(X’s are system requirements,
Please specify any additional devices)
PRIMARY CONTACT
“Red” Critical Results
“Orange” Priority Results
“Yellow” Priority Results
Pager:
or Cell Ph txt Msg:
Fax:
Email:
instructions
x
Note:
Backup devices will receive Veriphy notifications in the event that a VoiceLink message is not retrieved following delivery to your Primary Notifications Device(s).
IV. Backup Notification Devices
(if different than section II)
Cell Phone Number:
Pager Number:
Fax Number:
Email:
instructions
x
Note:
Backup devices will receive Veriphy notifications in the event that a VoiceLink message is not retrieved following delivery to your Primary Notifications Device(s).
V. Backup Notifications Preferences
BACKUP
“Red” Critical Results
“Orange” Priority Results
“Yellow” Priority Results
Pager:
or Cell Ph txt Msg:
Fax:
Email:
instructions
x
Note: Veriphy can send a voice message with instructions on how to retrieve a critical test result in the event that other notifications go unanswered. Veriphy will call the number you specify and provide instructions on how to call into the system to retrieve the test result. The voice message will NOT contain the actual test result, just retrieval instructions. This feature is intended to send notifications to office staff or an answering service if the ordering physician does not respond to primary and backup notifications. This will be a one time notification only. Make sure the number you specify is a direct contact number and not an answered by an automated attendant.
VI. Telephone/Answering Service Voice Notification
Direct Number to Answering Service: