COMPASS (EHR)

Help Desk (512) 324-1675
Email: Provider COMPASS Support

Provider Class or Reappointment Check-off

Please CLICK HERE to select the appropriate provider class or reappointment check-off

Seton Healthcare Family is proud to offer instructor-led training to prepare our providers for their successful navigation and interaction with COMPASS.

Seton Healthcare Family utilizes multiple CERNER products for our Electronic Healthcare Record (EHR). Seton refers to this suite of clinical foundation software as COMPASS which has been in use since 2005.

COMPASS is a key component of Seton's HumanCare mission to provide Healthcare that Works, Healthcare that is Safe, and Healthcare that Leaves No One Behind. With it, we can:

  • Dramatically reduce adverse drug events
  • Improve our efficiencies in delivering patient care
  • Access real-time data and patient charts from hospital, home, medical office or anywhere with an Internet connection
  • Embed decision support and integrated reference materials to help provide optimal care

How can I get help with COMPASS?

If you have an immediate technical need which is impacting your patient care, please call the Ascension ServiceDesk at (512) 324-1675. After the recorded message, you can press 7 (which is the clinician shortcut.) For additional assistance contact the COMPASS Provider Support for your Site.

What to do if COMPASS is offline/down?

When the network experiences either a planned or an unplanned COMPASS downtime event, all inpatient and ED clinicians have the ability to access electronic patient data through a system called 724Access Viewer.  The data provided in 724Access Viewer is typically less than two minutes older than the data found in COMPASS (before it went offline) and can be retrieved as far back as 30 days.  At the present time, clinicians in the OR and PACU are using a separate system called DTS which shows some basic information inside COMPASS and it is expected that these areas will convert to 724Access Viewer in 2017 (TBD).

At the time of a Downtime Event, the department Manager, Charge Nurse or House Supervisor will issue a unique login code for that event which will be used by all clinicians to enter the 724Access Viewer or DTS.  There is one computer designated as the “724” “DTS” or “Downtime” computer in each patient care area/unit, which should always be plugged into a red power outlet.  Each department/patient care area will have its specific “Downtime Process” to follow regarding patient care order placement, medication administration and care documentation, as well as results viewing. 

To accommodate for both inpatient and outpatient care areas’ downtime processes, there are 2 versions of the 724Access Viewer user guides and 1 for DTS. 

These user guides can be viewed here:

1)      724Access Viewer User Guide (Inpatient)

2)      724Access Viewer Firstnet User Guide (Outpatient)

3)      DTS Client Instructions (OR & PACU)

What sites use COMPASS?

As of 2015, nine sites, UMCB, SMCW, SMCH, SEBD, SHL, DCMC, SMCA, SNW & SSW, are fully implemented with EHR to include Computer Provider Order Entry (CPOE) and Provider Documentation (PowerNote) following a specialty-specific roll-out.