Accessing COMPASS

Help Desk (512) 324-1675
Email: Provider COMPASS Support

Provider COMPASS accounts are created upon completion of the credentialing process by Medical Affairs Administration (MAA) staff.  Account information (username and temporary password) will be emailed to the provider directly.   Here is a link for the MAA website.

Provider office staff may request COMPASS access by completing the Account Request form.

Technical Requirements for a computer to access COMPASS

Windows

Windows Operating Systems:

  • Windows 10, 32-bit and 64-bit editions
  • Windows 8.1, 32-bit and 64-bit editions
  • Windows 8, 32-bit and 64-bit editions
  • Windows 7, 32-bit and 64-bit editions
  • Windows Vista, 32-bit and 64-bit editions (Minimum)

Citrix Receiver for Windows (32/64 Bit):

  • Citrix Receiver for Windows 4.3.100
  • Citrix Receiver for Windows 4.2
  • Citrix Receiver for Windows 4.1

Browsers:

  • Internet Explorer 10 (32-bit mode)
  • Internet Explorer 9 (32-bit mode)
  • Internet Explorer 8 (32-bit mode) (Minimum)

Mac

Mac O/S & Citrix Receiver:

  • Mac O/S X 10.11 - Citrix Receiver 12.1
  • Mac O/S X 10.10 - Citrix Receiver 12.1
  • Mac O/S X 10.9 - Citrix Receiver 12.1
  • Mac O/S X 10.8 - Citrix Receiver 12.1

Browser:

  • Mozilla Firefox 22.x or newer

First time setup

The next section provides detailed instructions to configure your physician office or home computer to access the Seton COMPASS application.