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Thank you for your participation in the Provider Survey. We appreciate your feedback and want to partner with you to make this the best place to work, practice and receive care.
Based on your feedback we have a lot to celebrate and we also recognize that we have opportunities for improvement. Below you’ll see wins and what our Chief Medical Officers determined are the four areas of focus to improve the Provider Experience. They will be working with their site specific medical staffs on specific action plans to address the opportunities in the four areas of focus below in a measurable way.
- Engagement: We had 1,089 providers participate in the survey. That’s more than double the participation from last year’s survey. Your participation in the survey shows us that you and your colleagues are willing to partner with us to find solutions. Thank you!
- Experience: We found that more than 85% of providers find their work at Seton to be rewarding. As the largest nonprofit health provider in Central Texas, we are proud to act on our oath to care for all and live our Mission to serve our community with special attention to those who are poor and vulnerable.
- Quality: As providers, we take pride in the quality of our work and trust the work of our peers. More than 85% would recommend Seton as a good place to receive care. More than 70% of providers would recommend Seton as a good place to practice compared to 60% last year.
Four areas of improvement through 2017:
- Electronic Health Record (EHR) Optimization: Improve the provider experience with the electronic health record through a combination of purposeful technology enhancements and technology acquisitions. Our efforts will focus on reducing physician time in the EHR and reducing small request turnaround times by 20%.
- Operating Room (OR) Optimization: Deliver efficient surgical services, increase surgical volumes and market share by improving the OR experience with improvement in the preference card process, documentation, reimbursement and other pertinent metrics.
- Communication Pathways: Provide timely communication through email and online while also identifying other communication tools to provide and receive feedback.
- Staffing & How it Impacts Providers: Communicate and seek medical staff input about workforce changes in a timely manner that impact Providers and how they care for patients along with a focus on ensuring staffing is competent, well-trained and experienced.
Know that there will be changes in workforce as we evaluate resources and shift teammates to invest in needed and new areas. Later in January we’ll summarize what changes you can expect to see and how it might impact your work.
Again, thank you for taking the Provider Survey. If you have additional questions or input, please contact your site CMO or Clinical Enterprise leader.
David W. Martin, MD, MHA, FACS
Chief Medical Officer